Return Policy

At EuroKrew, we strive to provide you with high-quality products and excellent customer service. We want to ensure that your shopping experience is as smooth and hassle-free as possible. To that end, please read our return policy carefully, as it outlines the terms and conditions for returns.

Eligibility for Returns

We accept returns only in the event that we, the seller, have made a mistake in fulfilling your order. This includes the following scenarios:

  • You received the wrong item.
  • The item you received is damaged or defective due to our error.
  • You received an incomplete order.

If you believe any of these conditions apply to your order, please contact our customer support within 7 days of receiving your order to initiate the return process.

Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at www.eurokrew.com/contact within 7 days of receiving your order, providing your order number, a detailed description of the issue, and supporting photographs, if applicable.
  • Our support team will review your request and provide you with instructions on how to proceed with the return process.
  • We may request you to return the incorrect or damaged item to us, in which case we will provide a prepaid return shipping label. Please make sure to follow our instructions for packaging and returning the item.
  • Once we receive the returned item, our team will inspect it to verify the mistake or damage. If the return is deemed eligible, we will process a replacement item or issue a refund, as per your preference.

Refunds and Replacements

If your return is accepted, there are two possible options we (EuroKrew) choose from:

  • Replacement: We will send you a new, correct item as a replacement for the one you received incorrectly or damaged.
  • Refund: We will issue a full refund for the purchase price, including any applicable shipping charges, to your original payment method.

Please note that the processing time for refunds may vary depending on your payment provider and can take up to 7-14 business days.

Exceptions

We do not accept returns for any reasons other than the ones mentioned above. This includes instances where the customer ordered the wrong item, changed their mind, or no longer wants the product. We also do not accept returns for items that have been used, altered, or damaged by the customer.

Contact Information

If you have any questions or need further assistance regarding our return policy, please contact our customer support team at www.eurokrew.com/contact

We appreciate your understanding of our return policy, which is designed to ensure a fair and efficient resolution process for any mistakes made on our part. Thank you for shopping with EuroKrew.